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Profile of Services

Another vital component to an integrated transportation network is the bus system. JTA has 56 routes with vehicles traveling 8.5 million revenue miles each year with approximately 320 bus operators and 110 maintenance employees supporting an active fleet of 180 vehicles.

Flyer and express bus routes offer additional opportunities for JTA to meet the community's needs. Flyers and express buses provide minimal or non-stop service and serve popular areas like the Beaches, Arlington, Blanding, Orange Park, Mandarin, various shopping malls, employment centers and Downtown.

JTA's Interliner service combines two routes into one, providing one-seat transportation between two quadrants of town. Residents traveling between two areas no longer change buses (i.e. from Commonwealth to Baymeadows), eliminating the need to transfer or pay two fares. Nine Interliner routes currently serve Jacksonville residents.

Bikes on Buses
All JTA buses are equipped with front-mounted bike racks. There is no extra charge to transport the bicycle. Training is available on this site. See Transportation Services/Bikes on Buses for a short video lesson. To learn more call 630-3100.

Customer Service
For questions or additional information about the Jacksonville Transportation Authority, please call Customer Service at (904) 630-3100, Voice/TDD (904) 630-3191. JTA Connexion: (904) 265-6999, Voice/TDD (904) 636-7402.

Emergency Preparedness
In the event of a hurricane critically affecting Duval County, JTA, in coordination with the City of Jacksonville, has established a Hurricane Preparedness Plan in accordance with guidelines set by the Jacksonville Emergency Preparedness Division. JTA's responsibility during disaster situations is to minimize loss of life or injury by providing emergency evacuation, paratrasit transport, moving emergency service personnel and/or civilian relocation via mass transit.

JTA Paratrasnit
This is a shared-ride service that provides door-to-door transportation for the disabled, elderly and transportation disadvantaged in Duval County. It is complementary to the fixed route bus service. A private vendor is contracted to provide drivers and operate specially equipped transit vehicles. JTA Paratransit staff manage the day-to-day operations of the system, take reservations and schedule trips. The JTA is the Community Transportation Coordinator (CTC) for Duval County.

Skyway and Parking
Complementing the Trolley service is the 2.5-mile Skyway, a fully automated state-of-the-art transit system operating on an elevated dual guideway, with peripheral parking at several stations. Ten two-car trains whisk patrons to eight stations on both sides of the St. Johns River in the central business district.

Approximately 3,500 spaces are available to commuters for monthly parking. Nearly 1,000 spaces are located in and around the Skyway Convention Center Station. Another major parking facility is the King's Avenue Transit garage with 1,684, low cost, covered parking spaces, with walkways leading to the Kings Avenue Skyway Station. Another 200 surface spots are available, some for short-term. Limited daily and hourly (meter) parking is available at the Convention Center and King's Avenue Skyway Stations. Call Skyway parking at (904) 630-3100 for more information.

The Skyway hours are Monday through Friday from 6 a.m. to 9 p.m. . The Skyway is closed Saturday and Sunday, except for special events. The Skyway is free. 

Stadium Shuttle Service
JTA offers the very popular Stadium Shuttle Service that connects thousands of football fans to EverBank Field for Jaguars home games, the Florida-Georgia game and the Gator Bowl. Fans may park free in several suburban and downtown locations, then shuttle to the stadium starting two hours before kick off and ending one hour following the game. Customers may purchase a discounted season pass or a game-day ticket. Prices are reasonable, but vary depending on pick-up points.

The Trolley
The Riverside Trolley offers weekday,  lunchtime trips between the Five Points historic district in Riverside and The Landing in Downtown. The Beaches Trolley runs seven days a week along A1A through the heart of Jacksonville Beach, Neptune Beach and Atlantic Beach.

Traffic and Transit Info

For information on Traffic reports from 511
click here

Title VI Program Policy

Program Policy
Title VI Complaint Form
Title VI Policy Statement

Special Accommodations

Special accommodations such as Braille and large print of all JTA printed documents are available upon request.

Contact Customer Service at (904) 630-3100 with your request. Please allow 7-10 days for processing.