Customer Service

Note: Please note, under Florida's very broad public records' law, email communications to and from JTA officials are subject to public disclosure.

General Information 

Lobby Hours: Monday to Friday 8 a.m. 5 p.m.

Monday to Friday  5:30 a.m. to 8:30 p.m.
Saturday  8 a.m. to 5 p.m.

Fixed Route-buses and Trolleys (904) 630-3100
Florida Relay (800) 955-8771

Website: www.jtafla.com 

JTA Administration

121 W. Forsyth St., Suite 200
Jacksonville, FL 32202
Phone (904) 630-3181
Fax (904) 632-5218 

MyJTA app Concerns

General (904) 632-3800
Technical (704) 837-8066 

Mailing Address

P. O. Drawer "0"
Jacksonville, FL 32203

Community Shuttle Reservation Line

(904) 598-8724
Monday to Saturday 6 a.m. to 7 p.m. 
Sundays and Holidays Closed

Rosa Parks Transit Station

Ticket/Cashier Window: Monday to Friday 6 a.m. to 6 p.m.

Senior/Reduced Fare STAR Cards: Monday to Friday 8 a.m. 5 p.m.

JTA Paratransit Services

100 N. Myrtle Ave.
Jacksonville, FL 32204

(904) 265-6999
Florida Relay (800) 955-8771

Hours: Daily (including weekends and holidays) 8 a.m. to 5 p.m.
View Locator Map

Ride Request/Commuter Shuttle 

(904) 598-8760
Florida Relay (800) 955-8771 

Lost and Found

(904) 630-3189
8 a.m. to 5 p.m. 

2015 Customer Survey Results

Fixed Route
Connexion  


Public Records Request 

Safety & Compliance Officer | 121 West Forsyth St, Suite 200, Jacksonville FL 32202  

How To Send a Public Records Request Email customer-svc@jtafla.com.

Contact: Web Administrator

Contact Customer Service

If you have a comment or concern, please complete the form below or send an email to customer-svc@jtafla.com.  

  • *
  • *