How To Ride
General Information
Customer Service Hours
- Weekdays - 5:30 a.m. – 8:30 p.m.
- Saturday - 8 a.m. – 5 p.m.
- Sunday - Closed
Customer Service Phone Numbers
Florida Relay: 711 or (904) 955-8770
Please have the following information ready when you call:
- Where will the trip start?
- Where do you wish to go?
- When do you need to arrive?
- Will there be a return trip?
On the following holidays, Sunday service is observed:
- New Years Day
- Memorial Day
- Independence Day
- Labor Day
- Thanksgiving Day
- Christmas Day
HURRICANE PREPAREDNESS
Learn how JTA operates in preparation for a hurricane or during other inclement weather by visiting the Severe Weather page.
On the Street Tips
Look for the sign
Every JTA stop has a posted bus stop sign. To find your closest stop, check your route map first. It will tell you on which streets your bus travels. Then look for the stop signs along the route. They are located every few blocks.
Finding your bus at the JRTC
Buses at Jacksonville Regional Transportation Center are assigned a bay where they pick up riders. The bays are lettered, starting with A at the end farthest from the main building. The monitors in the area periodically show a list of bus routes and their bay assignments.
How to signal the operator to stop for pick-up
When the vehicle comes into view, stand up and flag the operator to stop.
How to pay
Passengers should be prepared to pay exact cash fare (operators do not carry change), simply tap your reloadable STAR Card for payment, or use the My JTA App.
How to signal the operator you want to get off
As the vehicle nears your stop, signal the operator by pushing on the passenger signal strip located near all windows. This informs the operator you wish to get off at the next stop. If you aren't sure where to get off, ask the operator to call out your stop. JTA's operators are very conscientious and will do their best to help. Please exit through the rear doors. This will leave the front area clear for people who are boarding.
What to do while you're on the vehicle
Please take a seat if one is available. If all the seats are full, please move to the rear of the vehicle. You'll find poles to hold on to for greater stability. Hold small children securely.
Accessible transportation
All JTA vehicles are equipped with ramps or wheelchair lifts to assist our passengers upon request.
Service animals
Trained service animals are welcome on all JTA vehicles.
Bikes on Buses
All JTA fixed-route buses are equipped with bike racks. For more information visit the Bikes on Buses page or call (904) 630-3100.
Lost and Found
Call (904) 630-3189 to reach Lost and Found. Items turned in from a JTA bus are available to be picked up Monday through Friday, 8 a.m. to 5 p.m. (except holidays) at 100 LaVilla Center Drive. Lost articles may not reach Lost and Found until the following day. Items are held for 30 days.