Rider Guide

Your Journey, simplified

Explore everything you need for a smooth, safe, and convenient ride with the JTA. From route maps and fare details to safety tips and real-time alerts, we make getting around easy. Plan your trip, stay informed, and ride with confidence.

Plan Your Trip, Your Way

JTA makes it easy for you to navigate your journey with clear, detailed route maps, schedules, and trip tools. Whether you're a first-time rider or a regular commuter, we’ve streamlined the process so you can ride with confidence.

Steps to Get Started

Choose Your Journey


Select your travel date and route.

Find Trip Details


View or download trip information.

Know Your Stops


Check stops, schedules, and travel times.

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Fares Made Simple

Stay informed on the latest transit developments, community initiatives, and innovations shaping Jacksonville’s transportation future. Explore the JTA’s impact and milestones as we continue to evolve.

MyJTA App

Your Fare Management Companion

Simplify your travel experience with the MyJTA App:

Plan and Pay


Purchase, validate, and store your tickets with ease.

Stay Updated

Get real-time fare updates and live alerts.

Eco-Friendly


Go digital and ride paper-free.

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STAR Card

Manage your travel with the reloadable STAR Card. Add passes, track your balance, and pay fares seamlessly.

Reduced Fares

Seniors, students, and eligible riders can enjoy reduced fares with valid ID or STAR Card registration.

College Pass Program

Affordable monthly passes for college and university students to help you focus on what matters.

My Ride 2 School

Free or discounted rides for middle and high school students to ensure safe, reliable commuting.

Navigate JAX

Getting Around

Navigate Jacksonville with ease using the JTA’s seamless travel options — park, ride, bike, or explore with accessible and convenient services tailored to your needs.

Aira Explorer App

The Aira Explorer App provides free, real-time visual assistance to help you navigate the JTA services across Duval, Clay, Baker, Nassau, and St. Johns counties.

How it works:

Download


Download and Register for the app.

Search


Search for ‘025\JTA’ to access the ‘JTA Transit Plan and Ride’ offer.

Support


Start navigating confidently with visual interpretation support.

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Park-n-Ride

Leave your car, hop on a bus, and let the JTA do the driving. With convenient parking spaces and direct connections, commuting has never been simpler.

Avenues Walk Park-n-Ride offers 88 parking spaces

Skyway Park-n-Ride offers free Skyway rides

Transit Accessibility

JTA offers paratransit services, ramps, lifts, and accessible transit options to ensure every rider can travel comfortably and safely.

Scooter-Friendly Bus Travel

If you're using a 3-wheeled scooter on JTA buses, please follow these safety guidelines:

  1. Exit the Scooter before the bus begins moving.

  2. Take a Seat to ensure your safety during the ride.

PLEASE NOTE

3-wheeled scooters are not designed to be ridden while the bus is in motion.

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Severe Weather

We prioritize your safety during severe weather conditions:

Free rides to public shelters during evacuations.

Real-time updates via JTA See & Say and the JaxReady app.

Shelters are limited to pets in carriers. Pet care is the owner’s responsibility.