Hurricane Milton Updates Click here to read more.
closeWhen making a request, please thoroughly describe what is modification/needed in order for you to use the service and the reason this assistance is necessary.
Whenever feasible, a request for modification to JTA’s service should be made in advance before JTA is expected to provide the service. JTA will review your request and will make every effort to communicate in advance whether or not the requested modification can be made.
Requests may be made through the following means:
If the modification is not made, JTA will provide the reason for the modification request denial.
Modification requests may be denied on the following grounds:
Complete the ADA Reasonable Modification Request Form to request a modification of JTA's services. Submit your completed form by either:
When a request for modification is not feasible or determined in advance, you may make a request on the same day, at the time of, or during service.
Operators may grant a modification request if it is reasonable and meets the requirements of JTA’s policy. If an operator is unsure if the request may be granted or declined, the operator is required to consult with dispatch or a direct supervisor.
Modification requests may be denied on the following grounds:
Operator availability may be very limited when providing service and if the request would require extended consideration, we may not be able to grant your request immediately. You may be encouraged to submit a written request for further consideration in future trips.
JTA’s ability to grant the requested modifications may vary by route, day of travel, time of day or other circumstances. For example, while a modification request may be able to be granted in one instance, that same request may be denied under other circumstances.
In the case of a denial of a request, JTA will take, to the maximum extent possible and in compliance with its policies, any other appropriate actions to ensure you receive service.
All complaints will be handled in accordance with JTA’s Title VI and Discrimination Complaint Process. JTA will make every effort to make a prompt and equitable resolution of every complaint. JTA’s response will be in writing and will include the decision and the reason(s) therefore.
Mailing Address:
Jacksonville Transportation Authority
ATTENTION: ADA Coordinator
100 LaVilla Center Drive
Jacksonville, FL 32204
Phone: (904) 630-3181
Email: ADASupport@jtafla.com