Fare Change 2026 Presentation Community Meetings
View the fare change video shown at the community meetings.
Fares Pilot
We Want Your Feedback!
Lower Fares. Same Service. More Savings.
Bus Fares Are Going Down!
6-Month Pilot Beginning February 1, 2026
What's Changing?
Reduced Fixed Route Fares
Reduced Connexion Fares
NAVI Fare Free
JTA Proposed Fare Policy Changes
JTA Proposed Open Payment
Modification to College Programs
Why the Change?
To support the community with affordable mobility options
To improve the rider experience
NAVI
As of December 15, 2025, NAVI is now Fare-Free
FAQs
Why is the JTA launching this Fare Modification Pilot Program?
The Fare Modification Pilot Program is an opportunity for the JTA to give back to the community, to examine the effect of fare reduction on ridership, collect and examine ridership data and trends, give some cost savings back to our customers, and gather feedback from the community. We believe public engagement about our services is important and it enables us to make informed decisions in the future. Based on transit research and our own internal analysis, lowering fares typically encourages more people to ride. We expect to see returning riders who may have left during or after the pandemic, as well as new customers who find the reduced fares more affordable.
How long is the pilot program going to be in place?
Six months. The pilot program begins February 1 and ends July 31.
What happens after the 6 month pilot program?
JTA will be using the ridership data and feedback from our customers during the pilot program to determine future rates, routes and services.
Is the JTA discontinuing paratransit services?
No. The JTA will continue to provide Connexion paratransit services as required by federal law.
What changes will be made to paratransit services in the pilot program?
The JTA is reducing the cost of Connexion from $3.00 to $2.00 as part of the Fare Modification Pilot Program.
What improvements have been made to the Connexion service? Is it reliable?
Over the last 5 years, the JTA has made significant improvements to our Connexion service, increasing reliability and on time performance, expanding and upgrading the Connexion fleet with brand new vehicles, and improving the rider experience across the 762 square miles we serve.
New Fares
Connexion
Community Meetings
Tuesday, January 6, 2026
11 am – 1 pm
5 pm – 7 pm
FSCJ Downtown
Large Auditorium
501 W. State Street, #A1068
Jacksonville, FL 32202
Wednesday, January 7, 2026
9 am – 11 am
William Gulliford Community Center
4870 Ocean Street
Jacksonville, FL 32233
Thursday, January 8, 2026
5 pm – 8 pm
Pablo Creek Public Library
Community Room A
13295 Beach Boulevard
Jacksonville, FL 32246
Tuesday, January 13, 2026
10 am – 12 pm
5:30 pm – 7:30 pm
Legends Center
Double Classroom
5130 Soutel Drive
Jacksonville, FL 32208
Wednesday, January 14, 2026
3 pm – 5:30 pm
Regency Square Public Library
Community Room B
9900 Regency Square Boulevard
Jacksonville, FL 32225
Thursday, January 15, 2026
1:00 pm–3:00 pm
Regency Square Public Library
Community Room B
9900 Regency Square Boulevard
Jacksonville, FL 32225