Fares Pilot

Why is the JTA launching this Fare Modification Pilot Program?

The Fare Modification Pilot Program is an opportunity for the JTA to give back to the community, to examine the effect of fare reduction on ridership, collect and examine ridership data and trends, give some cost savings back to our customers, and gather feedback from the community. We believe public engagement about our services is important and it enables us to make informed decisions in the future. Based on transit research and our own internal analysis, lowering fares typically encourages more people to ride. We expect to see returning riders who may have left during or after the pandemic, as well as new customers who find the reduced fares more affordable.

How long is the pilot program going to be in place?

Six months. The pilot program begins February 1 and ends July 31.

What happens after the 6 month pilot program?

JTA will be using the ridership data and feedback from our customers during the pilot program to determine future rates, routes and services.

Is the JTA discontinuing paratransit services?

No. The JTA will continue to provide Connexion paratransit services as required by federal law.

What is the difference between Connexion and Connexion Plus paratransit services?

Connexion is the City of Jacksonville’s paratransit service, provided by the JTA. Connexion delivers destination-to-destination, SHARED public transportation for people with disabilities who are functionally unable to use fixed-route services for their transportation needs, and for people who are transportation disadvantaged (TD).

In 2019, the JTA launched Connexion Plus, a premium, on-demand, private (NON-SHARED), same-day, door-to-door service, much like an Uber/Lyft ride for eligible ADA or TD customers.

What changes will be made to paratransit services in the pilot program?

Connexion service will be providing same day trips based on availability.

There will be NO change to Connexion Plus service. There will be a change in the fare structure stated below.

What changes are being made to the fare structure for paratransit services?

As part of the pilot, Connexion and Connexion Plus fares will be:

What improvements have been made to the Connexion service? Is it reliable?

Over the last 5 years, the JTA has made significant improvements to our Connexion service, increasing reliability and on-time performance, expanding and upgrading the Connexion fleet with brand new vehicles, and improving the rider experience across the 762 square miles we serve. Connexion has a 93 percent destination on-time performance over the last 3 years. Connexion Plus customers can rely on our Connexion service.

Is there a change to the reservation process?

NO. There is no change to how you make reservations.

New Bus Fares

Connexion

Tuesday, January 6, 2026

11 am – 1 pm
5 pm – 7 pm

FSCJ Downtown
Large Auditorium
501 W. State Street, #A1068
Jacksonville, FL 32202

Wednesday, January 7, 2026

9 am – 11 am

William Gulliford Community Center
4870 Ocean Street
Jacksonville, FL 32233

Thursday, January 8, 2026

5 pm – 8 pm

Pablo Creek Public Library
Community Room A
13295 Beach Boulevard
Jacksonville, FL 32246

Tuesday, January 13, 2026

10 am – 12 pm
5:30 pm – 7:30 pm

Legends Center
Double Classroom
5130 Soutel Drive
Jacksonville, FL 32208

Wednesday, January 14, 2026

3 pm – 5:30 pm

Regency Square Public Library
Community Room B
9900 Regency Square Boulevard
Jacksonville, FL 32225

Thursday, January 15, 2026

1:00 pm–3:00 pm

Regency Square Public Library
Community Room B
9900 Regency Square Boulevard
Jacksonville, FL 32225