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Nassau Transit

Transition to the JTA

Nassau Transit provides Transportation Disadvantaged (TD) services for Nassau County residents. This service is being transitioned from Nassau County Council on Aging to the Jacksonville Transportation Authority (JTA) on October 1st, 2024.

Apply for Nassau Transit TD Services

Any resident of Nassau County may request an eligibility application from the JTA by printing out, completing and mailing the necessary documents linked below, or calling our toll-free number (800) 298-9122 or (904) 261-0700.

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The Eligibility Application must be filled out completely to be considered for transportation services. If assistance is needed completing the application, JTA staff members are available to help.

The completed application is reviewed by the JTA staff and a determination of eligibility will be made based on the information provided.

Fare Pricing & Service Hours

Cost

The fare is $2 per trip.

Hours of Service

Monday - Friday
6:00 a.m. - 5:00 p.m.

Contact

You can contact the JTA by phone, by email, via website or social media:

Phone

Email

Website:

Social Media:

Our customer service team is available from 5:30 AM to 8:30 PM / Monday - Friday and 8 AM to 5 PM / Saturday, to assist with any inquiries.

Frequently Asked Questions

What is the purpose of the transition from Nassau County Council on Aging to the Jacksonville Transportation Authority (JTA)?

The Eligibility Application must be filled out completely to be considered for transportation services. If assistance is needed completing the application, JTA staff members are available to help. The completed application is reviewed by the JTA staff and a determination of eligibility will be made based on the information provided.

What is the eligibility criteria for Transportation Disadvantaged (TD) service?

To be eligible, one must meet the following criteria:

  • Be a Nassau County resident
  • Must complete an application

What TD trips will the JTA perform?

In the beginning, the focus will be on life sustaining and medical trips based on the priorities of the Transportation Disadvantaged Local Coordinating Board. In the transitional service period following October 1, JTA will continue to work with Nassau County Council on Aging and the Board of County Commissioners to strive for a smooth transition.

Do I need to reapply for Transportation Disadvantaged (TD) services with the JTA?

No, you do not need to reapply if your existing eligibility meets all criteria. However, you may be contacted for updated information to ensure we have the most accurate details for providing your service. With funding for the TD program being limited by the State, the recertification process will be completed annually with customers needing to provide new proof of income and verification of other eligibility criteria to qualify for services.

How will the JTA ensure a smooth transition?

The JTA is working closely with Nassau County Council on Aging to understand current services, vehicles, geography and most importantly, the customers. The JTA will be continuously deploying outreach staff to meet with the community regarding the transition and assisting with any issues/concerns in a prompt manner. The JTA will be conducting all the required training for drivers and staff to ensure they are fully prepared to serve you effectively.

What should I do if I experience problems or issues during the transition?

If you encounter any problems or issues, please continue to contact the JTA/Nassau Transit Customer Contact Center immediately. The phone number is: (904) 261-0700. We are here to address your concerns and resolve any issues as quickly as possible.

When will the transition take place?

The transition started on June 3, 2024 and will be completed on October 1, 2024.